How EnableU Matches You With the Right Support Worker

Finding the right support worker can make all the difference in the quality of care you receive. At EnableU, we go beyond qualifications and availability—we focus on connection, compatibility, and cultural understanding to ensure your support worker is the best fit for your individual needs.

Across Sydney’s Eastern Suburbs, EnableU is known for our personalised, people-first approach to aged care and disability services. We take the time to understand each client’s unique personality, values, communication preferences, and daily goals. Then we match them with a support worker who is not only trained and qualified—but someone they can build real trust and rapport with.

Why the Right Match Matters

Your support worker may help with everything from morning routines and meal prep to personal care and social activities. A good match can foster independence, motivation, and emotional wellbeing. A poor match, on the other hand, can lead to discomfort, miscommunication, or even cancelled services.

EnableU’s match process is designed to build long-term, positive relationships that benefit both the client and the worker.

Our Matching Criteria

Here are the key factors we consider when pairing you with a support worker:

• Language and communication style – including multilingual capabilities and cultural fluency



• Personality traits – calm, energetic, nurturing, focused, or flexible, depending on your needs



• Gender and age preferences – we respect personal and cultural sensitivities



• Interests and hobbies – shared interests can foster better social connections



• Experience with specific conditions or disabilities – such as autism, dementia, or mobility support



• Service type and location – whether for Home Care Packages or NDIS support, across Eastern Suburbs

The Matching Process Step-by-Step

1. Initial Consultation: We meet with you and your family to understand your lifestyle, care needs, preferences, and cultural values.



2. Worker Selection: Our team reviews our trained, verified pool of support workers based on your criteria.



3. Meet and Greet: We arrange an introductory visit, allowing you to meet your proposed support worker before care begins.



4. Feedback and Flexibility: If it doesn’t feel right, we’ll keep working with you to find a better match. Your comfort is our priority.

Multilingual and Culturally Aware Matches

In culturally diverse areas like Kensington, Maroubra, and Bondi, language and cultural understanding are essential to care. We match clients with workers who speak the same language or have cultural familiarity—creating a sense of belonging and easing communication, especially for elderly clients or those with limited English.

Languages include Mandarin, Cantonese, Arabic, Greek, Hindi, Vietnamese, and more.

Qualified and Compassionate Professionals

All EnableU support workers are:

• Police-checked and fully screened



• NDIS Worker Orientation Module certified



• Experienced in aged care or disability services



• Trained in manual handling, infection control, and personal care



• Committed to person-centred, respectful care

Supporting Eastern Suburbs Communities

Our matching services are available across:

• Randwick, Bondi, Coogee, Waverley



• Maroubra, Kingsford, Kensington



• Woollahra, Paddington, Rose Bay, and surrounds

Ongoing Support and Review

Even after you’re matched, our care coordinators stay in touch. We conduct regular check-ins to ensure everything is going smoothly and to adapt support plans if your needs or preferences change.

Let’s Find the Right Match for You

Choosing a support worker is a personal decision—and we’re here to make it easier. Whether you're looking for disability support through NDIS or aged care through a Home Care Package, EnableU’s matching process ensures your care feels like a partnership.

Contact your local EnableU team today to start your journey with the right support worker.